Shipping policy

Shipping Policy

Store: fenaco
Website: https://fenaco.shop
Last updated: September 16, 2026

We publish this page so customers can make an informed decision using terms that are visible before payment.

This policy explains order preparation, delivery estimates, charges, tracking, and delivery issues for purchases from fenaco. We publish these details so customers can make an informed purchase decision.

Shipping destinations

We ship only to eligible addresses in the United States when a delivery option is offered for the customer's address at checkout. Some remote areas, territories, military addresses, or PO Boxes may not be supported by every service. An order is not accepted for delivery until the address and selected service have passed checkout validation.

Order processing

After payment verification, orders are normally prepared within 1–3 business days. Our regular fulfilment days are Monday through Friday, excluding U.S. public holidays. Orders received after 2:00 p.m. local time at the fulfillment location, on weekends, or on applicable public holidays may begin processing on the next fulfilment day. Processing time is the period before a parcel is handed to a carrier; it is separate from transit time.

Transit and estimated delivery

Carrier transit is normally 5–12 business days after dispatch. The combined processing and transit estimate is approximately 6–15 business days. Carriers used by the store are the carriers and services available at checkout. Severe weather, peak-season volume, carrier disruption, rural service limitations, address errors, or events outside our reasonable control may extend an estimate.

Shipping charges, taxes, and checkout

Our shipping charge rule is calculated and displayed at checkout before payment. No order should be submitted until the customer has been shown the item subtotal, any discount, shipping charge, applicable sales tax, and final total. Charges are shown in U.S. dollars (USD). We do not add an undisclosed delivery charge after an order has been confirmed.

Tracking and split shipments

When a carrier supplies tracking, we send it to the email address used for the order. The first carrier scan may not appear immediately. Products may occasionally arrive in separate parcels; when that happens, available tracking details are provided for each shipment and the customer is not charged a second undisclosed fee.

Address changes

Customers must provide a complete recipient name, street address, apartment or suite number, city, state or province, postal code, and reachable contact information. Contact us immediately if an address is wrong. We will try to assist, but a change cannot be guaranteed after dispatch. Costs caused by an incorrect address or refused delivery may be the customer's responsibility where permitted by law.

Delayed, missing, or damaged parcels

For a late or missing shipment, first check the tracking page, carrier notices, household members, reception areas, and safe delivery locations. Then contact us with the order number. For visible damage, preserve the parcel, labels, and product packaging and provide clear photographs so that we can investigate with the carrier.

Contact

For assistance, contact niallbradley4897@outlook.com or 6519559778 and include the relevant order number. We usually respond within 2 business days.

Customers retain all non-waivable rights available under applicable consumer law.